Meet Us

Lupita AlvarezLupita Alvarez
Bilingual Account Representative

Licensed P&C agent
Joined MIO: 2017
Experience: Mexico insurance agent since 2005

David CrawfordDavid Crawford
Agent Retention and Expansion Team Member

Licensed P&C agent
Joined MIO: 2017
Education: Student at Northern Arizona University

Angelica FordAngelica Ford
Bilingual Account Representative

Licensed P&C agent
Education: Business Administration in Tourism, University of Mexico City, Mexico
Experience: 10 years of bilingual sales and customer service excellence

George HowingtonGeorge Howington
IT Project Manager

Joined MIO: 2000
Education: MBA Northern Arizona University
Experience: IT Employee at Northern Arizona University, George helped build our first online 'quote/purchase/bind' system

Alex InglisAlex Inglis
Assistant Wholesale Manager / Marketing Representative

Licensed P&C agent
Joined MIO: 2016
Education: Business degree from Northern Arizona University

Nick JaniskoNick Janisko
Assistant Wholesale Manager

Licensed P&C agent
Joined MIO: 2015
Education: Political Science degree from Northern Arizona University

Anjelica JohnsAnjelica Johns
Bilingual Account Representative

Licensed P&C agent
Joined MIO: 2008

Danielle KellyDanielle Kelly
Accounting Administrator

Joined MIO: 2012
Education: Student at Northern Arizona University
Experience: Danielle began as a customer service representative while in high school; she has advanced to accounting administrator.

Alan KohlAlan Kohl
Management Consultant (Bilingual)

Joined MIO: 2002
Experience: Worked and lived in Mexico, Chile, and Puerto Rico performing Latin America Regional management responsibilities for AIG and ACE, Ltd.

Greg KrabbenhoftGreg Krabbenhoft
IT Documentation, Testing and Consulting Lead

Joined MIO: 2017

Andrea LabelleAndrea Labelle
Retail Strategic Director

Co-founder: 2000
Experience: Marketing and design expert.

Jim LabelleJim Labelle Wholesale Strategic Director
Co-founder: 2000
Experience: Extensive insurance underwriting and sales. Along with Andrea, revolutionized distribution of Specialty Personal Lines insurance.

Denny LauritsenDenny Lauritsen
Affiliate Manager / Wholesale Producer

Licensed P&C agent
Joined MIO: 2017
Experience: Wholesale Manager for IIG, and leads the ARE Team (Agent Retention and Expansion)

Jack MangelsJack Mangels
Lead Software Engineer

Joined MIO: 2003
Experience: IT genius, highly versed in many types of programming code and very astute in the subject of insurance.

Ben MartinBen Martin
Customer Service Representative (Bilingual)

Licensed P&C agent
Joined MIO: 2013
Education: Computer Science degree from Northern Arizona University with a minor in Spanish
Experience: Served as a Spanish speaking missionary in Houston.

Roxanna McDadeRoxanna McDade
Search Engine Optimization Specialist, Web Designer

Joined MIO: 2007
Education: BS Chemical Engineering, Arizona State University
Experience: Search Engine Optimization & Marketing (SEO & SEM), Web Design, Author, World Traveler

Mike MercerMike Mercer
Mexico Home Owners Insurance Product Manager (Bilingual)

Licensed P&C agent, CISR (Certified Insurance Service Representative)
Joined MIO: 2009
Experience: Two decades of bilingual sales and customer service experience. Call Center Corporate Trainer, Salesman, and U.S. Army Spanish Linguist.

Dave Smith CPA
Licensing and Tax Compliance Specialist

Joined MIO: 2000
Experience: Accounting, financial management, tax, and consulting experience. Accounting Manager and Controller for several insurance agencies/brokerages. Private tax practice since 1997.

Angelica TerrazasAngelica Terrazas
Bilingual Account Executive

Licensed P&C agent
Joined MIO: 2013
Education: Degree in Computer Information Systems from Arizona State University

Alicia TessoneAlicia "TC" Tessone
Call Center Manager

Licensed P&C agent
Joined MIO: 2004
Experience: Highly cross-trained in all business divisions

Katie WallerKatie Waller
Accounting Manager

Joined MIO: 2008
Education: Accounting
Experience: 15 years of accounting experience related to manufacturing, retail, non-profit, and service industries.

Nate WatsonNate Watson
Managing Director

Licensed Agency Producer, Certified Insurance Counselor (CIC)
Joined MIO: 2003
Education: International Business and Spanish, MBA from Northern Arizona University
Experience: Began as Bilingual agency producer, then became General Manager, then COO, and now is the President and Managing Director of the company.